FAQ

Please take pictures of the shipping container and the item, then send them to me. I will get a replacement out to you immediately.

Standard delivery: 5-7 business days. Express: 2-3 business days. Overnight: next business day. Fast and reliable!

To add personalization, select the product you want to personalize and follow the prompts to add your custom text or images before adding the item to your cart.

Yes, you can! Customize many of our products by adding your own text or images during the order process. Make it uniquely yours! 🎨🖌️

Effective Date: 8/1/2020 Website: https://www.jac3d.com (https://www.jac3d.com/)Business Entity: JC Designs LLC Brand: JAC3D 1. Introduction Welcome to JAC3D.com, operated by JC Designs LLC (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, shop our products, or use our related services and mobile apps. By using JAC3D.com, you agree to this Privacy Policy. 2. Information We Collect a. Personal Information We collect personal details that you voluntarily provide, including: • Name, email address, phone number • Billing and shipping address • Payment details (processed securely through Wix Payments, PayPal, or Stripe) b. Automatically Collected Information When you browse our site, we automatically collect: • IP address, device type, and browser version • Pages viewed, time on site, and referring website • General location data (city, state) This data helps us improve performance and user experience. c. Cookies and Tracking We use cookies and similar tracking technologies to: • Keep items in your shopping cart • Analyze traffic through Google Analytics • Measure ad performance through Meta Pixel (Facebook/Instagram) and Pinterest Tag You can control cookies through your browser settings; however, some features may not function properly if disabled. 3. How We Use Your Information We use collected data to: • Process and fulfill orders • Communicate about purchases or support inquiries • Send promotional offers (only if you opt in) • Improve our website, products, and customer experience • Detect and prevent fraud or misuse • Comply with applicable legal and tax obligations 4. Sharing Your Information We do not sell or rent your personal information. We may share your data only with: • Service Providers, including: • Wix.com Ltd. – hosting and eCommerce platform • Printful, Printify, or similar POD providers – product fulfillment and shipping • Payment Processors – PayPal, Stripe, Wix Payments • Analytics and Ad Partners – Google, Meta, Pinterest • Legal or regulatory authorities if required to comply with law All service partners are bound by confidentiality and data protection agreements. 5. Data Security We use secure protocols (HTTPS/SSL), encrypted payment processing, and industry-standard measures to protect your data from unauthorized access, loss, or misuse. While no online system is 100% secure, we actively monitor and update our security practices to reduce risk. 6. Your Rights Depending on your location, you may have rights to: • Access or request deletion of your personal data • Correct inaccurate information • Opt out of marketing communications • Withdraw consent for data processing To exercise these rights, please email us at support@jac3d.com.() 7. Data Retention We retain personal data only as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce agreements. 8. Third-Party Links Our site and communications may include links to third-party websites or services (such as social media or product pages). We are not responsible for their privacy policies or content—please review them before sharing your information. 9. Children’s Privacy Our products and website are intended for adults (13+). We do not knowingly collect information from children. If you believe a child has submitted personal data, please contact us so we can delete it. 10. Updates to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Effective Date.” Your continued use of JAC3D.com after updates constitutes acceptance of the revised terms. 11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact: JC Designs LLC 📧 support@jac3d.com() 🌐 https://www.jac3d.co(https://www.jac3d.com/)m

Yes, but please be aware that shipping outside the US may incur delays.

Because each item is custom-made to order, we can’t accept returns or exchanges unless the item arrives damaged or incorrect. Thank you for understanding and supporting small-batch, print-on-demand production.

Have a cool idea for a custom design? Email us at john@jac3d.com. We can put your design on sweatshirts, hoodies, and more. Let's create something awesome together!

For t-shirts: machine wash cold, tumble dry low. No ironing needed! For mugs: dishwasher and microwave-safe. Easy peasy!